General terms and conditions of business

ZAiK

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Zameer Hamza

By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.

3. Payment

In our shop you can generally use the following payment methods:

credit card
When you place your order, you provide your credit card information, and the credit card company performs an authorization check. Once you have been verified as the legitimate cardholder, the payment transaction is automatically processed and your card is charged.

PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After placing your order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction will be processed automatically by PayPal immediately thereafter. You will receive further instructions during the ordering process.

If you choose the payment method PayPal If you have chosen PayPal, you must be registered with PayPal in order to pay the invoice amount, or you must first register and authenticate with your login details. The payment transaction will be processed automatically by PayPal immediately after confirmation of the payment order. You will receive further information during the ordering process.

If you choose the payment method credit card If you have chosen this option, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be processed immediately after confirmation of the payment order and after you have been identified as the legitimate cardholder by your credit card company at PayPal's request, and your card will be charged. Further information will be provided during the ordering process.

If you choose the payment method Direct debit If you have chosen to pay, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal will instruct its bank to initiate the payment transaction. The payment transaction will be processed, and your account will be debited. You will receive further information during the ordering process.

Sofort by Klarna
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have an online banking account activated for participation in Sofort with a PIN/TAN procedure, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately by Sofort, and your account will be debited.

Giropay
After placing your order, you will be redirected to your bank's website. To pay the invoice amount via Giropay, you must have an online banking account with a PIN/TAN procedure that is activated for participation in Giropay, verify your identity, and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will be processed immediately afterward, and your account will be debited.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you invoice payment as a payment option. Please note that Klarna invoices are only available to consumers and that payment must be made to Klarna. When purchasing on account with Klarna, you always receive the goods first, and you always have a payment period of 14 days. The complete terms and conditions for invoice payment can be found here. here.

4. Retention of title

The goods remain our property until full payment has been made.

5. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.

6. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
For used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents
• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty and fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, as agreed or
• to the extent that the scope of application of the Product Liability Act is open.
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

Personalized products are excluded from the right of withdrawal

7. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents
• in case of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.
Otherwise, claims for damages are excluded.

8. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you https://ec.europa.eu/consumers/odr/ We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.